Healthcare should not be a maze. Cinnamon realized that when patients seek treatment support, they must receive it in a manner that is immediate and with compassion. Our platform established the gap between pharmaceutical assistance programs and the individuals who need them the most and simplified the complicated healthcare navigation to a straightforward and respectful road to follow.
Core Platform Capabilities:
Instant matching engine connecting patients with relevant pharma programsSimplified application workflows, reducing completion time by 70%Multi-language support ensures accessibility across diverse populationsReal-time status tracking provides transparency throughout the advocacy processTransformative Outcomes:
Launched a comprehensive web platform within 4 monthsAchieved 98% patient satisfaction scores in pilot programsReduced average program enrollment time from weeks to daysEnabled health systems to serve 300% more patients with existing resourcesDesigned intuitive interfaces that hide complexity without sacrificing functionalityImplemented HIPAA-compliant architecture protecting patient privacy at every touchpointCreated adaptive workflows accommodating various literacy levels and technical abilities
We scan our proprietary algorithm that matches patient needs with hundreds of assistance programs in real time to show only the most viable ones with easily understandable eligibility requirements and anticipated benefits.
Sequential workflows with contextual assistance, progress saving, and document upload assistance make sure that patients can fill in applications without the assistance of third parties.
Care coordinators also have control over centralized applications to handle numerous patient cases in real time, where automated notifications, status updates, and analytics identify bottlenecks in real time.
The seamless API relationships can enable pharmaceutical sponsors to track the performance of the program, real-time modify what is offered, and demonstrate a quantifiable effect on access rates in patients.
We developed a balanced methodology that was quick to develop and one that is able to meet the strict requirements of healthcare. Each sprint incorporated patient, healthcare provider, and pharmaceutical partner feedback to make the clinical experience relevant and regulatory compliant.
Interviewed patients, healthcare navigators, and pharma stakeholders to learn what they thought were pain points in the advocacy ecosystem and what changes could be made.
Mapped patient journeys simplify complex patient journeys into simplified patient journeys, which are easy to navigate and not subject to healthcare regulation and accessibility standards.
Created a professional yet caring design language that builds trust and is easy to interpret through a focus on readability and attentive reduction of cognitive load.
Prototypes were created that were interactive and were tested on real patients who had difficulties accessing, and the interactions were refined to a point that even the most vulnerable users would then be able to navigate the system on their own.
Confirmed WCAG 2.1 AA level, partially by automated testing and partially by real-user testing with assistive technologies, such that the platform is equally useful to all patients.
The developed analytics monitor the success rates, time taken, and satisfaction levels, and all the procedures are constantly optimized according to the real patient behavior patterns.
Technologies
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