Home maintenance shouldn't be stressful. Done Right Away was built on the belief that every homeowner deserves access to reliable professionals without the endless searching and uncertainty. We developed a platform where quality service providers and homeowners meet seamlessly, transforming the way people care for their most valuable asset; their home.
Core Capabilities:
Advanced provider matching based on service type, availability, and locationReal-time booking system with instant confirmationComprehensive provider profiles with credentials and customer reviewsTransparent pricing with upfront quotes before bookingImpact & Metrics:
Launched a responsive web platform across all devices within 7 monthsAchieved 92% booking completion rate during pilot phaseOnboarded 500+ verified service professionals across multiple categoriesMaintained a 4.8/5 average service rating from satisfied homeownersMulti-layer provider verification, including background checks and certification validationDynamic pricing transparency that eliminates surprise costsStreamlined request flows that get homeowners help in minutes, not hours
Our algorithm takes into account the needs related to services, the experience of a provider, the availability hours, and the distance to the homeowners and matches them with the best professional based on their needs in real-time.
Before any obligation, line-item breakdowns of detailed estimates are provided to the homeowners. Pricing parameters are established by the providers, and the costs are accepted by the users ahead of time, which does not result in any type of billing issues.
Through real-time updates, the homeowner receives information on the booking confirmation, arrival, and progress updates until the job finishes, which helps in mitigating uncertainties and enhancing satisfaction.
The intuitive interface of the service professional helps them to plan their schedule, check the job requests, update their availability, monitor income, and develop their reputation on any device.
Confirmed reviews of actual jobs built create a sense of accountability and assist quality providers to shine, and allow homeowners to have confidence in their selections due to genuine feedback.
The combined features of payment processing and hold and release also safeguard both parties involved, allowing professionals to receive payment in time and providing full transparency of the transactions during the whole process.
We were also very specific and user-friendly when it came to the development of Done Right Away, and we made sure that each decision was supported by research and tested. The collaborative nature of our business model held the stakeholders on track and ensured that the focus was on building outstanding service experiences.
Delivered numerous interviews with homeowners and service providers to get an insight into pain points, expectations, and deal-breakers to build our platform requirements and feature priorities.
Produced wireframes and interactive prototypes that are highly intuitive and tested on actual users, and tweaked booking flows, provider interfaces, and information architecture to a high degree of refinement before a single line of code was written.
Created a scalable, flexible infrastructure that can support complex matching algorithms, real-time notifications and secure payment processing, and responsive performance across devices.
Provided the functionality of specific sprints through constant stakeholder feedback, including feedback in a short period, and repositioned priorities according to new user requirements and market knowledge during the build.
Conducted extensive testing of both user flows, payment conditions, and security measures, as well as cross-browser compatibility, to make sure there are no defects in both homeowner and service professional operations.
Released with close supervision and accumulated practical user insights, and provided continuous improvement that keeps Done Right Away changing with user demands and industry practices.
Technologies
We build intelligent AI solutions that transform how your business operates and engages customers. Partner with us to innovate faster, scale smarter, and lead with confidence.
info@8ration.com
(646) 755-3497
